Privacy Policy

Last update: 5th march 2025

General

SO FAR SO GOOD (hereinafter “SFSG”), the French company behind the INCREDIBOX Service, takes privacy seriously. This policy is designed to let Users know clearly what information SFSG may collect and how is it used. SFSG may change or update this Privacy Policy at any time. This Privacy Policy is also part of the General Terms of Use if the User is a consumer, and part of the General Terms of Use and Sale if the User is a professional. The User must agree to this Privacy Policy before using the Service.
1. User's rights
2. Personal Data
3. Who has access data
4. Use of User's Data
5. Data retention and deletion
6. Security
7. Cookie Policy
8. Governing Law

1. User's rights

In accordance with the General Data Protection Regulation or “GDPR”, the User has the right to access, rectify, or object to their Personal Data by contacting SFSG support by email using this form.

However, it is important to note that if SFSG needs to collect any Personal Data, it is first and foremost to improve or ensure the proper functioning of the technical part of the Service.

In accordance with regulations applicable to Personal Data, Users have the following rights:

- Ask to be informed about the use SFSG makes of their Personal Data.
- Update or delete their Personal Data in accordance with applicable data protection laws.
- Exercise their right to access to know what Personal Data SFSG has concerning them. In this case, before exercising this right, SFSG may request proof of the Users' identity in order to verify their accuracy.
- Request an update when the Personal Data held by SFSG is inaccurate.
- Withdraw their consent to receive direct marketing messages (if they have subscribed to the newsletter) and object to the processing of their data.

2. Personal Data collected on the Service

Personal Data collected is different depending on the Service used.
SITE + APP + DEMO
- An anonymous username is collected when Users save a Mix. This will allow them to find their Mix later via the Top 50 search form.
- The IP address is collected when Users save, watch or vote for Mixes. This lets SFSG know how many views and votes got Mixes to generate the Top 50.
- The UUID and/or GUID (Universally Unique Identifiers) are collected ONLY in the App so Users can syncronize Mixes they have created.
- The email address is collected ONLY if the User contact SFSG, subscribes to the newsletter and/or if the User is a Modder who wants to submit a Mod to SFSG.
INCREDIBOX FOR SCHOOLS (IFS)
- The email address, first name, last name and postal address are collected when Users subscribe to the IFS service as professionals (under the terms of the French Consumer Code).
- No data is collected concerning students (not even an email address).

3. Who has access to the User's Data?

The User's Data is for the exclusive use of SFSG. It may only be disclosed to the recipients below provided that the transmission of the said Data is essential to accomplishing the purposes listed in article 4 hereunder.

Notwithstanding the above, to help SFSG provide Users with the best experience, we use third-party services. Some of these third-party services may collect some of the User's non-personal data (such as age, gender, interests, device type, browser type, language, country, etc.). This non-personal data is usually stored in cookies saved on the User's device (or through other technologies).

Below is the complete list of third-party services SFSG uses in different combinations depending on what the User uses:
SITES + APP + DEMO
- Google Analytics: helps SFSG analyze traffic on Sites to better improve them.
- Maxmind GeoLite2: detects User's country to filter and organize info to display.
- Brevo: allows SFSG to send transactionnal emails to Users.
DEMO (not IFS)
- Google AdSense: allows SFSG to display ads to Users playing the Demo on the Site. If Users click on a third-party advertisement or link, Users should understand that they are leaving the Site and any Personal Data provided will not be covered by this Privacy Policy.
APP (not IFS)
- App Store, Google Play Store, Amazon Store, Windows Store and Steam: help SFSG analyze traffic, get Users' feedback and statistics.
INCREDIBOX FOR SCHOOLS (IFS)
- Stripe: allows the professionnal User to pay a plan on the Service.
In all cases, if required by law, SFSG may also transfer Data in order to respond to legal or regulatory requests, court decisions, subpoenas, legal proceedings, or to comply with administrative and judicial procedures.

If SFSG is involved in a merger, acquisition, asset sale or receivership proceeding, it may be required to sell or share all or part of its assets, including Personal Data. In this case, Users will be informed before the Data is transferred to a third party.

4. Use of User's Data – Why is it collected?

Data is collected from Users for the purposes of:
- Managing the operation and optimizing the Site and/or App: the User's Data is used for analytical purposes; SFSG stores and evaluates information about recent visits to the Site and/or App and how Users navigate in order to understand how they use the Site and/or App, make it more intuitive and optimize the operation of the Site and/or App.
- Verifying, identifying and authenticating the Data transmitted by the User.
- Communicating with SFSG, either through a contact form or by SFSG sending a newsletter or information emails.
- Preventing and detecting fraud and malware (malicious software), and managing security incidents.
- Managing any disputes between the Parties.
- Commercial prospecting.

5. Data retention and deletion

SFSG keeps the User's Personal Data as long as is necessary to provide the INCREDIBOX experience. Data can be deleted from the servers when it is no longer needed within a reasonable time limit. Upon a User's request, SFSG can delete any Personal Data so that it no longer identifies the User, but the User should keep in mind that this will prevent him from accessing some Service features, such as saving, replaying, and sharing Mixes. Thus, if the User has decided not to use the Service anymore, or if he just want to delete some information, he may contact SFSG by using the following form.

Personal Data used for commercial prospecting purposes may be kept for a maximum period of three (3) years from the end of the commercial relationship.

6. Security

SFGS is committed to doing everything it can to protect Users' Personal Data. SFSG has implemented various security measures and safeguards and always ensures that the third parties it works with do the same. However, the User should note that no system is ever completely secure, which is why the Service cannot guarantee the security of the transmission or storage of information on the Internet.

7. Cookie Policy

Cookies are used to facilitate navigation on sites and applications and to streamline registration or audience measurement procedures. SFSG hereby informs the User that cookies record certain information that is stored in the memory of the User's device.

SFSG uses cookies in order to offer Content adapted to the User and to allow SFSG to carry out visit statistics, record the Data communicated and to optimize browsing paths.

Several types of cookies are present on the Service and can be used for Site and App operation, audience measurement and/or identification.

As well, some cookies are necessary for the proper functioning of the Site and for browsing the Site. They allow the User to access the main functionalities of the Site. As a reminder, cookies settings are likely to modify the conditions of access to a site requiring the use of cookies.

8. Governing Law

This Privacy Policy is subject to French Law.

Any questions?

For any questions about this policy, the processing of Data, or to report a possible violation of local privacy laws, Users can contact SFSG using this form.